Mouths of Mums Pty Ltd values its visitors and clients and respects their privacy. We collect visitor and client information in an effort to improve your product review experience and to communicate with you about our products, services, and promotions. We collect visitor email addresses only if voluntarily provided as part of our newsletter subscription. We do not sell or rent your personal information to third parties.

Please ensure you have read this privacy policy carefully. When you provide us with personal information about yourself and when you visit our website (www.mouthsofmums.com.au) you agree to this privacy policy and give consent to us for the collection, storage, use and disclosure of your personal information in accordance with this privacy policy.

This policy describes the personal information we collect about you, why we collect it and how we use it. If you have any questions about our privacy policy, you can always contact Mouths of Mums customer service by sending us an email at mum@mouthsofmums.com.au. If our information practices change in the future, we will post an updated policy on our website. You can tell if the policy has changed by checking the revision date that appears at the end of this policy, all personal information held by us is goverened by the most recent privacy policy that we post. You may exercise your choices about how we collect and use your information at any time.

We may update and review our privacy policy at anytime to ensure any new laws, technology, changes to our business or how we operate are considered.

What kind of information does Mouths of Mums collect?

Mouths of Mums collects information on our site visitors collectively, including but not limited to, which sections of the
site are most frequently visited, how often and for how long. This data is always used as aggregated, non-personal information. Mouths of Mums utilises this information to improve and enhance our services by monitoring the areas on the site which are most popular to you. This aggregated information may be shared with Mouths of Mums partners to provide them with an overview of how Mouths of Mums visitors use the site. This is done for the purposes of providing you with the best destination for all things kids.

For Mouths of Mums visitors and advertisers, we collect information, such as name, e-mail address, phone and credit card numbers from you if you purchase advertising on our website. We maintain a record of your product interests and the purchases you make online or by phone. You may also disclose further information to us when applying for a review, entering a competition or any other functions of our site that is relevant to each function, this will also be stored against your member profile. Any information that you input to our website or disclose via communication with us is captured and stored. If you just visit Mouths of Mums to search, we do not automatically collect any information. The only information we may collect is your email address if you choose to sign up for our newsletter.

How does Mouths of Mums collect and use my information?

Mouths of Mums obtain most personal information directly from you when you provide details for one or more functions of our site. You may disclose this information to us via various forms across our site. Any information that you input to www.mouthsofmums.com.au, be it email address, name, address, phone number or any other details on any other forms on our site will be stored. We also gain information when you interact with us via our social media channels – Twitter, Facebook and Pinterest.

We use cookies (web data files that are written to your hard drive) to give you the best experience possible with our site. We may use this information to give you a customised experience on our website and serve up customised content. You are able to disable cookies on your individual computer, please check with your computer manual or an expert on how to do so for your individual computer.

When you place an order or make a purchase from Mouths of Mums, we use your personal information to process your order, send you e-mails to confirm your order or to contact you via phone or e-mail if we have other questions regarding your advertising order or purchase. When you place an advertisement or save your information online, we will use your e-mail address to send you information about our products, services, and promotions and to help us learn more about your advertising preferences. You always have the choice not to receive marketing information or calls.

We may also contact you, subject to the choices you have made, via e-mail, or telephone, to conduct market research and learn more about how we can improve our product offerings.

Mouths of Mums collect information for the functions of our site. An example of this is the reviews function on www.mouthsofmums.com.au, each review is different and we require different information due to client/advertiser requests in order to select review team members for each individual review. All information is kept on file once entered to our site. If you don’t disclose the necessary information required for each function of our site then you may not be selected as a review team member or for any other function of our website. All required information is marked as mandatory on the forms provided.

How is my information stored?

Mouths of Mums takes all reasonable steps to ensure the security of our system. Mouths of Mums allows you to access your information at any time to keep it accurate and up to date. Any information which we hold for you is stored on secure servers that are protected in controlled facilities. We hold personal information in electronic and hard copy files. Electronically held personal information is stored at our business premises and at the premises of our third party storage providers. In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by Mouths of Mums. However, Mouths of Mums will not be held responsible for events arising from unauthorised access of your personal information.

You can also play an important role in keeping your personal information secure, by maintaining the confidentiality of any password and accounts used on the Mouths of Mums site for the purpose of advertising. Please notify us immediately at mum@mouthsofmums.com.au if there is any unauthorised use of your account by any other Internet user or any other breach of security.

Does Mouths of Mums share my information with third parties?

The Mouths of Mums product reviews are publicly displayed on our website, and can be used in Mouths of Mums’ and third party marketing material, such as newsletters, brochures and flyers. This company may use information (not including your name, address, email address or telephone number) about your visit to this Website in order to provide advertisements about goods and services that may be of interest to you. This could be in the form of a testimonial or claim from the product review star ratings.

If we do run any competitions, promotions or offers for a third party the terms and conditions are the responsibility of those parties and you need to consider the individual privacy policy of the third party before disclosing your personal information.

How do I access my information? How do I change or delete my information?

You can review, change or delete certain personal information related to your use of our site (e.g., name and contact information) by logging in and updating your individual profile. You can also ask us to update your personal information, by calling us at +61 02 8212 4407 or you may email Mouths of Mums customer service at mum@mouthsofmums.com.au. Please be sure to include your e-mail address, full name and password. Please note that any requests to update your personal information may take up to two business days for your e-mail request. To unsubscribe to our monthly newsletter, simply follow the instructions at the bottom of the newsletter.

How does Mouths of Mums protect kids’ privacy?

Mouths of Mums is concerned about the safety of children when they use the Internet and will never knowingly request personally identifiable information from anyone 13 years and younger.

What are cookies? How does Mouths of Mums use cookies on its site?

A cookie is a small data file that websites often store on your computer’s hard drive when you visit their sites. A cookie may contain information, such as a unique user ID that websites use to track the pages of the sites you’ve visited. We use cookies but do not store personally identifiable information in your cookie.

We use cookies in order to improve your search and advertising experience. Cookies enable us to keep track of your search preferences and advertising selections as you use our site. You can refuse cookies by turning them off in your browser. If you turn off cookies, though, we will not be able to track your order to enable you to purchase advertising from our site. Nor will we be able to recognize you as a registered advertiser, which allows you to access your account information.

Is my information secure?

Protecting your advertising order information is important to us. Some versions of browsers and
some firewalls don’t permit communication through secure servers like the ones we use to process
orders at Mouths of Mums. To check the security of your connection, look at the lower left-hand
corner of your browser window after accessing the server. If you see an unbroken key or a closed
lock (depending on your browser), then SSL is active. You can also double-check by looking at the
URL line of your browser. When accessing a secure server, the first characters of the site address
will change from “http” to “https.” If your browser or firewall doesn’t support SSL, you will not be
able to connect to the server, which means you won’t be able to mistakenly place an order through
an unsecured connection.

What about links to other websites and services?

The Mouths of Mums website and its product reviews may contain links to other sites. Mouths of
Mums does not control the privacy policies or practices of these websites. You should review those
policies before providing any personal information. Mouths of Mums is not responsible for the
content or practices of any linked websites, and we provide these links solely for the convenience
and information of our visitors.

What happens with Mouths of Mums competitions, promotions and other activity?

Mouths of Mums may allow you to invite friends to join you on the site either as a simple invitation or as part of sending them a free gift. To make it easy to find friends, we let you submit their email addresses manually or share with your friends via social media network such as Facebook or Twitter. By submitting email addresses, you grant Mouths of Mums the right to send email invites to those provided recipients on your behalf. We would hope that those entering competitions at Mouths of Mums do so with intent to use the prize for themselves or a close friend/relative – not with the intent to sell on for financial profit.

Can I use the content from Mouths of Mums?

Everything located on or in this website is the exclusive property of WOM Insights Pty Ltd (trading as Mouths of Mums) or used with express permission of the copyright and/or trademark owner. Any copyrighting, transmitting, posting, linking, deep linking, or otherwise modifying this site without the express written confirmation of WOM Insights Pty Ltd (trading as Mouths of Mums) is strictly prohibited. Any violation of this policy may result in a copyright, trademark or other intellectual property right infringement that may subject you to civil and/or criminal penalties.

This Site contains copyrighted material, trademarks and other proprietary information, including, but not limited to, text, software, photos, video, graphics, music, and sounds. The Mouths of Mums website is protected by copyright under the Australian and international copyright laws. Mouths of Mums owns copyright in the selection, coordination, arrangement and enhancement of such content, as well as in the content created by Mouths of Mums. You may not modify, publish, transmit, participate in the transfer or sale, create derivative works, or in any way exploit, any of the content, in whole or in part. Mouths of Mums, the Mouths of Mums logo, and other names, logos, icons and marks identifying Mouths of Mums products and services are trademarks of WOM Insights Pty Ltd. You may download, print, or save copyrighted material for your personal use only. If you would like to use any information from Mouths of Mums that is not for your personal use, please feel free to email mum@mouthsofmums.com.au and we will endeavour to assist you.

Does Mouths of Mums monitor our messages?

Mouths of Mums shall have the right, but not the obligation, to monitor the content of the Site and our Facebook page at all times, including any comments that may be included as part of the Site and Facebook page. Mouths of Mums shall have the right to remove any material that may be deemed offensive, sexually explicit, or inappropriate.

What are the general Mouths of Mums competition terms and conditions?

All competitions promoted via Mouths of Mums is open to all Australian residents only, unless otherwise stated. The minimum age of entrants is 18 years old unless otherwise stated.

Competition entries must be:
(i) the original independent creation of the entrant
(ii) owned by the entrant, and
(iii) free of any claims, including copyright or trademark claims, by other parties.

Competition entries must not have:
(i) been published previously,
(ii) won prizes or awards in other competitions, or
(iii) infringe any third party rights.

Multiple entries will be accepted but entrants and each entry must contain a unique response to the Competition Question.

At the time and date specified in the competition, the judges will choose the winner/s as the entrants with the most creative and original response to the question asked. The best entrant will be chosen to win that particular prize.

Chance plays no part in determining the winners, unless otherwise stated in the competition. The Promoter reserves the right to verify the validity of entries and disqualify any entrant submitting an entry which, in the opinion of the Promoter, includes objectionable content, including but not limited to profanity, nudity, potentially insulting, scandalous, inflammatory or defamatory images or language.

The prizes must be taken as stated, and no compensation will be payable if a winner is unable or unwilling to use the prize or any element of the prize as stated. A prize cannot be transferred to any other person.  There can be no changes made to travel arrangements once tickets are issued.  Any unused portion of the prize is forfeited. The prizes are strictly as stated above, are not transferable or exchangeable and cannot be taken as cash.

Entry details remain the property of the Promoter.  The name, photograph and entry of the winner may be used for promotional purposes by the Promoter/s in any media worldwide for an unlimited period of time without remuneration or compensation, unless the winner otherwise notifies the Promoter in writing at the time of accepting the prize.
Acceptance of these Terms & Conditions is a condition of entry in the competition. The winner will be notified either by telephone or by email, using the details provided in their entry, and the name and suburb of the winner will be published on the competition page, unless otherwise stated. If the winner cannot be contacted using the details provided, or does not respond within the timeframe requested, the winner will forfeit the prize and a new winner will be selected.
If for any reason this competition is not capable of running as planned, including infection by computer virus, bugs, tampering, unauthorised intervention, fraud, technical failures or any other causes beyond the control of the Promoter which corrupt or affect the administration security, fairness, integrity or proper conduct of this competition, the Promoter reserves the right in its sole discretion to disqualify any individual who tampers with the entry process, and to cancel, terminate, modify or suspend the competition.

The Promoter assumes no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorised access to, or alteration of, entries. The Promoter is not responsible for any problems or technical malfunction of any telephone network or lines, computer online systems, servers or providers, computer equipment, software, failure of any email or entry to be received by the Promoter on account of technical problems or traffic congestion on the Internet or at any Website, or any combination thereof, including any injury or damage to participant’s or any other person’s computer related to or resulting from participation or downloading any materials in this competition.

What happens if someone tries to violate information from Mouths of Mums?

Any attempt to deliberately damage the Mouths of Mums website or the information in any  Mouths of Mums communications (such as our social networking sites or other promotions related to Mouths of Mums), may be a violation of criminal and civil laws. The promoter reserves the right to seek damages to the fullest extent permitted by the law.

These conditions constitute the entire agreement of the parties relating to the entry and the conduct of the competition. Mouths of Mums reserves the right to amend these terms of participation at any time. All updates to these Terms will be posted on the Mouths of Mums website with the revised date.

Mouths of Mums community guidelines and Facebook community guidelines

To help us maintain the kind of atmosphere where everyone feels welcome to contribute, we’ve developed some community guidelines to ensure all of our community members are allowed a safe, fun and supportive experience.

WOM Insights Pty Ltd, the founders and owners of Mouths of Mums, (“WOM Insights” or “we”) encourage open discussion on the Mouths of Mums Facebook Wall. However, as a member of the Mouths of Mums community, you promise to abide by these guidelines.

We expect all members will treat each other with respect. The following types of comments will not be tolerated, and you agree not to post the same:

  • Abusive, defamatory, pornographic, or obscene posts, including material that vilifies, incites violence or hatred, or is likely to offend, insult or humiliate others based on race, religion, ethnicity, gender, age, sexual orientation or any physical or mental disability;
  • Fraudulent, deceptive or misleading posts;
  • Posts that are in violation of any intellectual property rights;
  • Posts that are in violation of any law or regulation;
  • Posts that are otherwise inappropriate or offensive;
  • Materials, photographs or videos that feature another person, or the details of another person, that you have posted without that person’s consent;
  • Posts that are advertisements or are commercial in nature (unless we give you permission) or posts that are “junk mail” or SPAM; or
  • Posts that pose or create a privacy or security risk to any person.

We reserve the right to delete or modify any post-, in our absolute discretion, including where it contains material, which in our opinion, does not comply with these guidelines, or to block any user for failing to comply with these guidelines, or who seeks to damage the community, or displays threatening, bullying or offensive behaviour towards Mouths of Mums community members or towards Mouths of Mums.

Continued behaviour of this nature will result in the offending user/s being blocked and may be reported.

To the extent permitted by law, we hold no liability for any loss or damage caused by or in connection with the removal of, or modification of, any post or comment or if you are blocked access or reported to Facebook due to your behaviour.

You acknowledge that posts made by third parties do not necessarily reflect the opinion of  Mouths of Mums. When you post any materials (“Content”) you, unless Mouths of Mums advises otherwise, licenses and grant Mouths of Mums, its affiliates and sub-licensees a non-exclusive, royalty-free, perpetual, worldwide, irrevocable, and sub-licensable right to use, reproduce, modify, adapt, publish and display such Content for any purpose in any media, without compensation, restriction on use, attribution or liability. You agree not to assert any moral rights in relation to such use and warrant that you have the full authority to grant these rights.

Mouths of Mums review and competitions policy

In consideration of being allowed to participate in any way in Mouths Of Mums® programs, product reviews, related events and activities, and use of equipment, I acknowledge, appreciate, and agree that:

1. There may be a risk of injury involved in using any of the products provided to be by Mouths Of Mums®. The risk of injury from the activities involved in this program may be significant, including the potential for injury, disability and death.

2. I KNOWINGLY AND FREELY ASSUME ALL SUCH RISKS, both known and unknown, and assume full responsibility for my participation.

3. I willingly agree to comply with terms and conditions for participation. If I observe any unusual significant hazard during my presence or participation, I will remove myself from participation and bring such to the attention of Nikki Hills – mum@mouthsofmums.com.au

4. I HEREBY RELEASE, INDEMNIFY, AND HOLD HARMLESS Mouths Of Mums®, its officers, officials, agents and/or employees, other participants, sponsors, advertisers, and, if applicable, owners and lessors of premises used to conduct the event (RELEASEES), from any and all claims, demands, losses, and liability arising out of or related to any INJURY, DISABILITY OR DEATH I may suffer, or loss or damage to person or property, WHETHER ARISING FROM THE NEGLIGENCE OF THE RELEASEES OR OTHERWISE, to the fullest extent permitted by law.

I will notify Mouths Of Mums® ownership or employees if I suffer from any medical or health condition that may cause injury to myself, others, or may require emergency care during my participation.

Revision date: 11 June 2014