IKEA Customers Are Seriously Not Impressed

IKEA customers have vented online after being charged huge fees for home delivery.

Dozens of shoppers have taken to Facebook to criticise the furniture retailer for “ridiculous” delivery fees.

Many complained of the cost for small items being delivered over short distances.

“Hey IKEA, how on earth do you figure that it costs $129 to deliver two kitchen cabinet handles 19km to my house?” Brisbane resident Jeff Hogan wrote online.

“Are they being hand delivered from Sweden by reindeer or something?” he sarcastically added.

Customers Australia-wide noted the cost of delivery far exceeded the cost of the items they were buying.

“IKEA in Canberra (online) show a charge from the ACT to where I live less than 3 hours away of $599.00 for delivery of a flat pack that costs $349.00,” Michelle Ann wrote accompanied by laughing face emojis.

Ms Ann told Yahoo7 News that while she expected to pay up to $300 for delivery to a rural area, she was was in disbelief with the amount they quoted her.

“I was pretty shocked when it was double that amount,” she said.

“These rates are ridiculous and need to be adjusted ASAP,” another customer demanded, after claiming she was quoted $999 for delivery to Coffs Harbour.

IKEA responds to backlash

In a statement to Yahoo7 News, IKEA said its aim is to make products “more accessible to Australians”.

“Through the opening of our Customer Distribution Centres, we’re making online shopping more affordable for our customers and have rolled out delivery services, including our new $9 parcel delivery and the delivery of larger home furnishings, in New South Wales, Australian Capital Territories, Western Australia and South Australia,” the statement read.

“We will soon be rolling out similar online shopping and delivery services in Victoria and Queensland.”

Have you noticed the crazy delivery fees?

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17 Comments

- - meedee said
  - 21 Oct 2022
    1:00 pm
How crazy insane is that?…wow….way to go out of business

- - mom81879 said
  - 15 Nov 2018
    3:14 pm
Yep, some places charge exhorbitant delivery fees. Living rurally, we don’t have that issue as most stores don’t deliver this far

- - Blossom said
  - 01 Sep 2018
    10:27 pm
In SA I was charged the same fee for delivery as somebody who lived an hour or more away from the store. I live approx 7 minutes away. They also would the delivery for 2 days for me when I told them I wouldn’t be home the next day because of a medical appt. Fortunately a neighbour was with me and offered to let the driver in to put the flat pack inside and sign for it. In SA the deliveries are done by a contractor and you don’t have a choice.

- - sars_angelchik said
  - 21 Aug 2018
    1:16 pm
Wow, their statement really doesn’t answer the question of why the delivery was so expensive. Who would bother using them? There are so many other online options available.

- - rovermum said
  - 20 Aug 2018
    9:18 am
Wow! I have never purchased anything online from IKEA but would certainly be mindful now of these fees if I was considering it. That is ridiculous and will clearly put many people off online purchasing now.

- - BellaB said
  - 17 Aug 2018
    3:10 pm
Yes, they’ve always had outrageously high fees. Presumably they’ve been trying to discourage online buying, but so many people shop online these days that you’d think they need to change.

- - mom69388 said
  - 17 Aug 2018
    3:08 pm
A number of times I have wanted to purchase something on line but have been put off by the horrendous delivery charges that have been quoted for delivery although to a slightly rural area still only 25km’ from the nearest store. I was quoted close to $200 for a $50 cane (fairly light weight) lamp. I have also looked at other items, but again the deliver cost was prohibitive, so I guess IKEA have missed out on a few sales because of their outrageous delivery charges. I am guessing that they have lost a lot of business, and would have some impact on their bottom line. I don’t know how old this article is, because I am in QLD, so delivery has already been introduced here.

- - rachel1970 said
  - 17 Aug 2018
    7:04 am
Surely you would find out the delivery prices before ordering! Then you wouldn’t do those purchases. Crazy prices.

- - mom265671 said
  - 17 Aug 2018
    1:08 am
Wow hope they amend this before coming to Victoria

- - Ellen said
  - 16 Aug 2018
    3:20 am
No I haven’t noticed Ikea’s crazy delivery fees, we always arrange to pick up ourselves. But these prices are sure high !
- mom93821 replied
  
  18 Aug 2018 , 5:54 am
  We have never paid the high prices – so must have been very lucky!
- - MuthaNita said
  - 15 Aug 2018
    8:02 pm
Better of hiring a trailer and going in store yourself. I looked into getting some soft furnishing delivered when they were first available online and delivery cost more than double the order itself.

- - ashna9 said
  - 15 Aug 2018
    7:37 pm
Ikea has always had exorbitant delivery fees. Way too much for me to consider delivery!

- - mom93821 said
  - 15 Aug 2018
    7:37 pm
Surprised – paid a fee, but no where near the prices listed.

- - mom114371 said
  - 15 Aug 2018
    7:11 pm
Wow that does seem extreme! Harvey Norman and other big furniture retailers will deliver for around $80 or some times they will throw the delivery in for free.

- - mom90758 said
  - 15 Aug 2018
    6:01 pm
That’s surely a lot of money. I never ordered online with Ikea, but I had once some furniture delivered in regional WA. Bought at the shop thus. I spent around 70 dollars for delivery, that I already found a lot.