She admits to buying, wearing and promptly returning items worth more than $300!

An Aussie mum has come under fire after admitting that she has been a serial ‘outfit returner’ for over nine years. NSW mum-of-two Chelsea says she has bought over a dozen special occasion dresses, some worth more than $300, and returned each one of them after the event as she doesn’t like to wear the same outfit twice.

Not The Only One

Research suggests that Chelsea is not alone, and while she admitted to news.com.au that she doesn’t always feel good about returning used items, it’s a habit she developed when she was just sixteen to save money. “I try not to do it too often because I feel a bit bad about it. But (I will) if I have a special occasion like a hens’ night or a wedding that I have to buy an outfit for,” Chelsea said. The refund process has to be carried out perfectly, particularly for online orders, with the item needing to remain completely clean but unwashed, with all tags attached. It turns out that one in eight shoppers buy clothes with the intention of returning them, so we can only assume they have the whole returns thing down to a fine art…

On The Black-List

Chelsea, and those like her, have been faced with some pretty harsh criticism, labelled “disgusting” and “revolting” for returning garments that have been worn. “Wearing and returning clothes after one wear is just disgusting!” wrote one commenter. “How revolting for the person who eventually buys that dress you’ve already had your sweaty body in!” said another. It’s reported, though not confirmed, that many online retailers, including ASOS, have started to ‘black-list’ serial returners so if you were thinking of giving it a go, think twice!

As tempting as it is to take full advantage of the generous return policies of many retailers, particularly online stores, we can’t help but think that people who do are ruining the service for everyone else. It’s so convenient to be able to return your items for a full refund if you genuinely find that it doesn’t fit or you don’t like it, so we hope that a few cheeky consumers don’t spoil it for everybody!

 


  • I find this behaviour appalling. Apart from thinking about the person that actually buys the dress, i feel for the retailers. They are trying to provide a service, and for that service they charge a fee, in order that they can go and feed their families! It doesn’t matter whether it is a small or a large company – it is in fact stealing, and people who do this should be ashamed.

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  • I feel sorry for the next person that buys the product. If you cant afford it don’t buy it

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  • She is “hiring” the outfit basically and getting her money back so it’s free. Still hate people that do this knowing they are going to return it.

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  • This is wrong – it is a form of stealing and all of us are paying for her habit.

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  • Nope. It’s like stealing, just wrong,

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  • Not a fan of this idea. It’s not the right thing to do.

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  • I think this is buying in bad faith. If she’s not intending to keep the items it is really rorting the system.

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  • Disgusting its no better than stealing the item, hope she gets caught and charged. I would hate to buy an expensive item and it had been pre-warn

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  • There’s always a few people that will ruin things for others. I’m glad that online retailers are able to blacklist serial returners!

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  • Oh, that’s so bad. My conscience would prevent me from ever doing this. I can’t believe what I’ve just read

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  • WOW this is terrible. How can people sleep at night knowing they are ripping business off. I feel like it shouldn’t matter how often you are seen in the same outfit, if it costs that much I would be wearing it everyday. But I am one to not care about what people think of me and what I am wearing. I guess businesses need to inspect the clothing closely for any signs of being worn if that is possible.

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  • That’s really bad! There’s been a few times where I’ve purchased things and found make up on them when Ive gotten home. How gross to think you are paying full price for a second hand item!

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  • WOW! I do know of one or two people who have done this before, but my understanding is only once. And I must admit, I was horrified. To be serial purchasers and returners – seriously?? That is apalling behaviour on so many levels. Whilst I think it’s great to blacklist them, you’d need to be sure they were returning it for those reasons. I have to make regular online returns due to incorrect sizing, certainly not to wearing once and returning. So I’d hate to think I’d end up on a blacklist.

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  • So disgusting! Not fair to honest people and I don’t understand how the clothing doesn’t smell after being worn whether it be of perfume, smoke or other scents. Someone paying that much for an outfit deserves brand new not sloppy seconds. If you want to save money use eBay.

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  • OMG – how wrong is this – obviously her mum and dad didn’t teach her right from wrong very well.

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